Refund policy

021 Kicks Return & Refund SOP

1. Request Phase

• Contact: All requests must go to 021kicksofficial@gmail.com

• Evidence: Customer must provide 3 photos (Soles, Profile, Box) + 1 video covering all three to prove Deadstock condition.

2. Approval Phase

• Pass: Deadstock (New/Unworn) condition only.

• Fail: Reject if creased, dirty, or "Final Sale" items.

3. Shipping Phase

• Customer Error (Change of mind/Size): Customer pays return shipping to our warehouse.

• 021 Kicks Error (Wrong item/Defect): We pay for reverse-pickup.

4. Inspection & Payout

• Inspection: Verify shoes match the video immediately upon arrival.

• Refund: Process via Bank Transfer (IBAN) within 48 hours of passing inspection.

• Deduction: Original shipping costs are non-refundable.